Privacy Policy

Information We Collect

The information we collect depends on how you interact with the site.

• •Contact and inquiry information, such as your name, email address, phone number, service type, preferred date, message, and mailing-list preference when you submit a form.
• •Booking and event details you provide or that we add while managing your request, such as headcount, dietary notes, special notes, booking status, and related communications.
• •Waiver and agreement information when digital documents are sent for signature in connection with a booking.
• •Administrative account information for authorized staff who sign in to manage the site and bookings.
• •Technical information that may be collected automatically by the site, hosting providers, and service providers, such as IP address, browser type, device information, and basic request or security logs.

How We Use Information

• •To respond to questions and general contact requests.
• •To review, schedule, confirm, and manage bookings, visits, events, and related customer service.
• •To send inquiry confirmations, booking updates, waiver requests, and other operational communications.
• •To maintain a contact record and note whether you asked to join our mailing list.
• •To operate, secure, troubleshoot, and improve the website and our internal admin tools.
• •To comply with legal obligations, enforce our policies, and protect our business, visitors, and service providers.

When We Share Information

We do not sell personal information for money. We share information only as needed to operate the site and provide our services.

• •Clerk, which supports administrator authentication and session management.
• •Railway and our database and hosting infrastructure providers, which store site and booking data.
• •Resend, which sends transactional email communications such as inquiry confirmations and booking updates.
• •SignWell, which supports digital waiver and agreement delivery and signature workflows.
• •Cloudinary, which stores and delivers site images and media.
• •Professional advisors, law enforcement, regulators, or other parties when required to comply with law, protect rights, investigate misuse, or complete a business transaction.

Cookies, Tracking, and Similar Technologies

The site uses cookies and related technologies for site operation and security. At this time, we do not intentionally run advertising trackers or a broad public analytics program on the site.

Some third-party providers may set cookies or similar technologies when their services are used, especially for administrator sign-in and security features.

• •You can learn more in our Cookie Policy.
• •At this time, the site does not respond to browser Do Not Track signals.

Your Choices

• •You may contact us to request updates or corrections to the information you previously submitted.
• •If you joined our mailing list and want to stop receiving those messages, contact us or use the unsubscribe method included in the message when available.
• •You can control certain cookies through your browser settings, although blocking required cookies may affect site functionality.

Data Retention

We keep information for as long as reasonably necessary to respond to inquiries, manage bookings and waivers, maintain business records, resolve disputes, and meet legal, tax, safety, or operational requirements.

Children

This website is designed for families and visitors, but it is not intended for children to submit personal information on their own. We do not knowingly collect personal information directly from children under 13 through public forms. If you believe a child submitted information without parental involvement, contact us and we will review the request.

Security

We use administrative access controls and third-party service providers to help protect information, but no method of transmission or storage is completely secure. Please avoid sending highly sensitive information through general contact forms unless it is necessary.

California and Other Regional Disclosures

Privacy laws differ by location. Depending on where you live, you may have rights to request access to, correction of, deletion of, or additional information about personal data we hold about you. We will review and respond to requests as required by applicable law.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact Cretewood Farm at services@cretewoodfarm.com or by using the contact form on this site.